Last night was a big celebration for many people! Have you ever wondered why the going from one year to the next is cause for a big celebration? The celebration is because of the anticipation of what the new year may bring. We, as humans, are always anticipating. Sometimes this is a good anticipation, like […]
Personal Growth
The Challenge of Change
There is a dynamic to life that permeates every bit of our lives and we can’t get away from it. CHANGE Life is constantly changing. There is no way to stop it. Changes in our bodies. Changes in our emotions. Changes in our beliefs. Changes in our residence. Changes in our jobs. Changes in our […]
#1 Complaint Regarding Automotive Repair Service
The automotive business has a history of practices that have made the general public wary of dealing with both repair shops and sales lots. Both repair and sales have a long standing reputation, decades long, of being deceptive. Much of this reputation is well deserved. There was a time where sales people exaggerated the features […]
A Lesson From The Emergency Room
Delivering exceptional customer experiences requires more than simply being proficient and efficient. We can be proficient at our job. We can know the policies and the procedures. We can carry them out with great efficiency. We can make sure all our ‘T’s’ are crossed and our ‘I’s’ are dotted but still not deliver a great […]
What Do You Think?
There are times in our lives when we get mad. Really mad. Hopefully, these times don’t occur too often, but sooner or later something happens that sets you off. For some folks, there are a lot of things that set them off. There are others who rarely, or ever it seems, get mad. But there […]
Bad Habits That Keep You From Being Successful (Part 4)
Taking the time and effort to define what you want for your life and what you call success, understanding that to move toward your goals takes risk, changing your thinking from negative to positive as well as guarding your thinking from the negativity of others takes concentrated effort. It is necessary to keep your focus […]
Bad Habits That Keep You From Being Successful (Part 3)
In the last post, we began looking at some habits that will get in our way from being successful. The two bad habits were, 1. Letting everyone else define “what you want”, and 2. Playing it safe. Today let’s look at the third bad habit, which is letting negativity rule. Somehow most people develop a […]
Bad Habits That Keep You From Being Successful (Part 2)
In the last post, we began looking at some habits that will get in our way from being successful. The two bad habits were, 1. Letting everyone else define “what you want”, and 2. Playing it safe. Today let’s look at the third bad habit, which is: ‘Letting negativity rule’. Somehow most people develop a […]
Bad Habits That Keep You From Being Successful (Part 1)
Being successful in any area of our life is challenging. It is not automatic. It takes intention and it takes work. There is a saying, “Success is not a destination, but a journey.” This is true because we are not stagnate beings. We are constantly changing. The question is… Are you changing in the way […]
Two Pitfalls Of Talking About Annoying Behaviors
Over the last couple of weeks I have witnessed a couple of things occur between different sets of people that led to communication difficulties. Both of these are related to communicating things that may be uncomfortable. This generally revolves around behavior of one party that the other doesn’t appreciate. This happens in personal relationships such […]