The automotive business has a history of practices that have made the general public wary of dealing with both repair shops and sales lots. Both repair and sales have a long standing reputation, decades long, of being deceptive. Much of this reputation is well deserved. There was a time where sales people exaggerated the features […]
Communicating
A Lesson From The Emergency Room
Delivering exceptional customer experiences requires more than simply being proficient and efficient. We can be proficient at our job. We can know the policies and the procedures. We can carry them out with great efficiency. We can make sure all our ‘T’s’ are crossed and our ‘I’s’ are dotted but still not deliver a great […]
Two Pitfalls Of Talking About Annoying Behaviors
Over the last couple of weeks I have witnessed a couple of things occur between different sets of people that led to communication difficulties. Both of these are related to communicating things that may be uncomfortable. This generally revolves around behavior of one party that the other doesn’t appreciate. This happens in personal relationships such […]
Tips For Turning A Pessimist Around
Holding a conversation with a pessimist is a big challenge. Because they are sour on most everything, having a conversation with a pessimist can be very tiring. It takes a lot of energy on our part to keep on guard against being drawn into their negative view of things. Most of use, unfortunately, can have […]
Two Ways To Converse With The Strongly-Opinionated
The majority of people you will have conversations with fall into one of two camps. They will either be Realists or Pessimists. Actually, some folks will have a foot in both camps. Not all Realists are the same. Each Realist is different because every one of them will have a slightly different perspective on reality. […]
Two Tips When Talking With Idealists
It seems to me people come in three types: Idealists, Realists and Pessimists. You will find yourself predominately in one of these camps. You may move between the camps depending on the subject in question, your recent experiences and your current mood. But most people either look at the world through rose-colored glasses, or “as […]
4 Ways To Present Your Idea
People come in all shapes and sizes. People also come with all kinds of personalities. Some are stubborn. Others wishy-washy. Some can be sensitive while others are abrasive. Some of us are salespeople as a career. But in life, we are all in sales. We are all presenting either our ideas or ourselves to others […]
What To Do When Conversing With An Intellectual
We’ve all been there. Engaging in a conversation with one of those blessed people who are really intelligent. You know the kind. The ones who understand physics, chemistry, complex mathematics, engineering and philosophy. They have the ability to understand things beyond my level of thinking. They know words which I have never heard. And they […]
Being Present
As I become more aware of my own communication weaknesses and observe those with whom I am interacting, I see one habit keeps rearing it’s ugly head. A pastime I have always enjoyed is people-watching. This is a very entertaining activity. Sometimes it is downright humorous. Other times can be a blessing to see the […]
Two Techniques To Use When Conversing With A Forceful Personality
The techniques you will want to use when having a conversation with someone who has a forceful personality are different than the techniques you will used with a quiet personality. But to begin with, just like with the quiet personality, ask yourself the question regarding why this person may be this way. Four possibilities come […]