Automotive technicians fix cars. That’s what they do. They take a machine that is not functioning properly, find out the reason and repair the problem. Sometimes it is simple and only takes a few minutes. More often though, it is complex and takes a bit of time. Technicians are highly skilled individuals. Not everyone can […]
Technicians
Speaking with Confidence in Work and in Life (Part 2)
Let’s pick up with Brian M.’s blog from The Art of Charm on the subject of speaking skills. Speaking without tension That low, dominant tone that makes you sound confident comes about naturally when you release the tension in your voice. The muscles in your shoulders, neck, jaw and throat all affect your voice tone […]
Speaking with Confidence in Work and in Life (Part 1)
Speaking is a main method of communicating. Whether in business relationships or personal relationships speaking in a manner that effectively gets your message to your hearer(s) is an important skill to possess. The skills for speaking effectively are necessary both when we are speaking to someone on the telephone or speaking to them face-to-face. The […]
Challenges To Speaking On The Phone
How we speak is equally as important as what we say. The words we are speaking are only part of a conversation. When we are in a conversation there is more communicating going on than just the word choice. The people we are talking with are analyzing our body posture and position, our gaze and […]
The Customer Is Why We’re Here
There are several reasons why we have a job and go to work. The number one reason, of course, is because we need to make money to support ourselves and our family. Most everyone would rather be playing one way or another. A piece of the puzzle of life that doesn’t get explained to us […]
Taking Ownership of Your Customer Service
Nobody delivers great customer service by themselves. It takes a team. Many people are involved. Some are behind the scene. Some are right out front. Some play a role before the customer enters your business. While others contribute to the service at the end of the experience. Delivering great customer service requires that you take […]
Is Consistency Important to Great Customer Service?
Great customer service comes from an internal desire to take care of your guest. Taking care of your guest comes by satisfying and exceeding their needs and wants. This is rarely easy, but those who deliver great customer service make it look easy. The first thing needed to deliver great customer service with consistency is […]
Desiring Great Customer Service
Training is important and tools are important. Support and encouragement certainly helps. But those who are the most successful at great customer service have a desire that wells up from inside them to take care of the person they are helping in every way. There are the obvious things such as being pleasant, courteous, helpful, […]
Great Customer Service
As a customer at a place of business, you want to be taken care of, right? Why is it so then, that most people who are the employees at businesses don’t understand this? Are not these employees customers at other businesses? Why is there a disconnect? There is not just one answer. There are several […]
Experiencing the Challenge of Change
In professional sports, players are continually being traded from one team to another. Team “A” believes they need to make an improvement in a particular position on their team and so they look out into the network of teams and find some prospects they think might be what they are looking for. Team “A” contacts […]