Great phone etiquette is not something that comes naturally. Phone etiquette is a skill that needs to be learned. It is critical to great customer service. New thinking, practice and habit making are required to excel in this area. We left off in the last writing in how to handle an incoming phone call when […]
Phone Skills
It Begins Here
Every engagement with a customer or with the customer’s vehicle is a customer service opportunity. The work done behind the scene is also a customer service opportunity. Really, everything we do should be focused on the customer and the service experience they receive. A customer’s experience generally begins with the phone. This is their initial […]
The Customer Is Why We’re Here
There are several reasons why we have a job and go to work. The number one reason, of course, is because we need to make money to support ourselves and our family. Most everyone would rather be playing one way or another. A piece of the puzzle of life that doesn’t get explained to us […]