There are several reasons why we have a job and go to work. The number one reason, of course, is because we need to make money to support ourselves and our family. Most everyone would rather be playing one way or another. A piece of the puzzle of life that doesn’t get explained to us […]
Team
Taking Ownership of Your Customer Service
Nobody delivers great customer service by themselves. It takes a team. Many people are involved. Some are behind the scene. Some are right out front. Some play a role before the customer enters your business. While others contribute to the service at the end of the experience. Delivering great customer service requires that you take […]
Is Consistency Important to Great Customer Service?
Great customer service comes from an internal desire to take care of your guest. Taking care of your guest comes by satisfying and exceeding their needs and wants. This is rarely easy, but those who deliver great customer service make it look easy. The first thing needed to deliver great customer service with consistency is […]
Desiring Great Customer Service
Training is important and tools are important. Support and encouragement certainly helps. But those who are the most successful at great customer service have a desire that wells up from inside them to take care of the person they are helping in every way. There are the obvious things such as being pleasant, courteous, helpful, […]
Great Customer Service
As a customer at a place of business, you want to be taken care of, right? Why is it so then, that most people who are the employees at businesses don’t understand this? Are not these employees customers at other businesses? Why is there a disconnect? There is not just one answer. There are several […]
Experiencing the Challenge of Change
In professional sports, players are continually being traded from one team to another. Team “A” believes they need to make an improvement in a particular position on their team and so they look out into the network of teams and find some prospects they think might be what they are looking for. Team “A” contacts […]
Experiencing The Thrill of Change
One of the most challenging things for most people is change. For the most part, we are creatures of habit. Our day to day routine is the same. Sure, maybe the days we go to our job and the days we are off have different routines, but comparing “like days”, the routine is the same. […]
Handling The Pressure
Pressure. Stress. Frustration. Unfortunately, these are a fact of life. They can cause us to come up short on being accountable and being respectful. In our fast paced world pressure, stress and frustration are increasing. Our business adds to the equation since we repair cars, but we sell time. Time is a limited commodity. We […]
Slip Slidin’ Away
Have you ever felt like there just isn’t enough time? Have you felt like time seems to be going faster? Time isn’t going any faster and there is the same amount of time in every day as there always has been. When we were youngsters, carefree without a lot of responsibilities, time seemed like it […]
Do You Know Your Why?
Do you know your why? Why do you do what you do? Why do you get up in the morning? What do you do first? Why? What do you do next? Why? Do you think about what you do and the reasoning behind your actions? Most people don’t think about why they do something in […]