• Beyond This World
  • We Have A Problem

    We, as humans, have a problem. We have a really big problem. This problem affects every human who has, or will ever live. We all have the same problem. The problem is very serious. It affects us every single day. It affects the way we think, the way we behave and the way we interact […]

  • Mindset
  • The Challenge of Change

    There is a dynamic to life that permeates every bit of our lives and we can’t get away from it. CHANGE Life is constantly changing. There is no way to stop it. Changes in our bodies. Changes in our emotions. Changes in our beliefs. Changes in our residence. Changes in our jobs. Changes in our […]

  • Team
  • The Pressure Builds!

    Pressure. Stress. Frustration. Unfortunately, these are a fact of life. They can cause us to come up short on being accountable and being respectful. In our fast paced world, pressure, stress and frustration are increasing. Our business adds to the equation since we repair cars, but we sell time. Time is a limited commodity. We […]

  • Communicating
  • A Lesson From The Emergency Room

    Delivering exceptional customer experiences requires more than simply being proficient and efficient. We can be proficient at our job. We can know the policies and the procedures. We can carry them out with great efficiency. We can make sure all our ‘T’s’ are crossed and our ‘I’s’ are dotted but still not deliver a great […]

  • Mindset
  • What Do You Think?

    There are times in our lives when we get mad. Really mad. Hopefully, these times don’t occur too often, but sooner or later something happens that sets you off. For some folks, there are a lot of things that set them off. There are others who rarely, or ever it seems, get mad. But there […]