Believe it or not, the person hearing you, on the other end of the phone, knows whether you are smiling or not.
Instantly, when you speak they will know whether you are glad they called. This is because our physical behaviors impact our emotions which in turn will impact our voice. Our tone, volume, speed and word choice are all affected.
There is a dynamic that goes on inside of us in which our emotions and thinking effect our physical actions, but also our physical actions affect our emotions and thinking.
Let me demonstrate. Recall a time that you had to do something that you did not want to do. Maybe it was doing homework or studying for an exam when you were in school. Maybe it was getting out of bed this morning to go to work or school. Maybe it was having that serious talk with your child or spouse. Maybe it was doing a chore around the house. We face the situation of having to do things we don’t want to do all the time.
But notice, once you made yourself start the task became easier. The hardest part was starting. Once you got going, the studying, the working, the conversation began to flow. In some instances, you might of even found yourself enjoying what you had dreaded which you had to force yourself do.
This is demonstrating how our physical actions can affect our emotions and thinking. The act of doing changed how we thought and felt about the project. This holds true for our speech habits as well.
A happy, confident and eager person is a lot more enjoyable with which to have a conversation. A unhappy, angry, stressed grouch is not much fun to talk with.
But are we always happy, confident and eager? Unfortunately, we are not. We are susceptible to circumstances around us, influence upon us from others and our own emotions. Sometimes these will make us happy, confident and eager. Other times these things will take us downhill.
The skill we have to pursue is controlling our physical in order to control our thinking and our emotions. When we can do this we will have far greater success in whatever endeavor we are tackling.
When our thinking and our emotions get lifted by our physical behavior, in response our more pleasant mental state will in-turn positively influence our physical actions. Each affecting the other.
Smiling is one of the simplest and easiest actions to take that will have this positive effect.
The person on the other end of the phone call knows if you are smiling. And they will be affected whether you are smiling or whether you are not smiling.
Which do you think will lead to better results?