• Team
  • The Pressure Builds!

    Pressure. Stress. Frustration. Unfortunately, these are a fact of life. They can cause us to come up short on being accountable and being respectful. In our fast paced world, pressure, stress and frustration are increasing. Our business adds to the equation since we repair cars, but we sell time. Time is a limited commodity. We […]

  • Communicating
  • A Lesson From The Emergency Room

    Delivering exceptional customer experiences requires more than simply being proficient and efficient. We can be proficient at our job. We can know the policies and the procedures. We can carry them out with great efficiency. We can make sure all our ‘T’s’ are crossed and our ‘I’s’ are dotted but still not deliver a great […]

  • Personal Growth
  • Work 12 Effective Ways To Gain Respect In The Workplace (Part 2 – the second six)

    Today we will pick up where we left off from in the previous post. This article by Lewis Humphries, (a writer, blogger and researcher from the UK), posted at http://www.lifehack.org/articles/work/12-effective-ways-gain-respect-the-workplace.html speaks to what we can do as individuals to pursue respect in ourselves first. 7. Make collaboration a key aspect of your work life. On […]

  • Personal Growth
  • The Importance of Respect in the Workplace

    Article by: Tricia L. Branchaud, LMHP [Licensed Mental Health Professional], CEAP [Certified Employee Assistance Professional] I was recently asked to come to one of our member companies and speak at the all-staff meeting on “Respecting Each Other in the Workplace.” The company was noticing that although for the most part their employees treat each other […]

  • Consultants
  • Handling the Pressure

    Pressure. Stress. Frustration. Unfortunately, these are a fact of life. They can cause us to come up short on being accountable and being respectful. In our fast paced world, pressure, stress and frustration are increasing. Our business adds to the equation since we repair cars, but we sell time. Time is a limited commodity. We […]

  • Consultants
  • The Grandma Dynamic

    “If you don’t have something nice to say, don’t say anything.” This was once a bit of training mothers told their children. From my observations, I don’t think this bit of advice is passed on anymore. It also seems that many who were taught this no longer remember it. This teaching is a good summary […]

  • Team
  • What Is A Team?

    When we are together with a group of people and working to accomplish project(s) we have a team. Teams are not just in sports. Teams are in business, in the military, in community organizations, in churches, in neighborhoods, even our families are teams. Webster’s Dictionary defines the word team this way: a number of persons […]