“If you don’t have something nice to say, don’t say anything.” This was once a bit of training mothers told their children. From my observations, I don’t think this bit of advice is passed on anymore. It also seems that many who were taught this no longer remember it. This teaching is a good summary […]
Consultants
What’s In Our Heads?
Our thinking is our greatest ally or our worst enemy in our pursuit of excellence. Below we continue the article we began in the last post from The University of Kent in the United Kingdom. The article gives some examples of the kind of thinking that prohibits us from excellence: Negative performers – Are content […]
Striving For Excellence
“We don’t get a chance to do that many things, and every one should be really excellent. Because this is our life. Life is brief, and then you die, you know? So this is what we’ve chosen to do with our life. Steve Jobs Striving for excellence is an important part of professionalism in any […]
Good Enough
Have you ever used the term, “Good enough”? Have you ever been working on a project and reached a point when you said to yourself, or others you were working with, “Well, that’s good enough. It will have to do”? Sure you have. We all have. What are we saying when we utter that phrase? […]
The Third C
We have covered the first two C’s in the service repair order documentation process. We now dive into the third C. The third C is correction. This is the technician’s recording of what you did to correct the customer’s concern. It is the description of what you did to fix the car and how you […]
The Second C
The second C in the 3-C’s is cause. Technicians diagnose vehicles to determine the cause of their customer’s concern. There are two methods to arrive at the answer to what is the cause of the problem. One method is to guess at the cause and replace a part. If the guess is correct, the part […]
The First C
One of the main tasks we do as service personnel is create a record of what we do everyday. Each day your customers arrive with needs regarding the cars they own and are looking to us to help them solve those needs. As a business, we have to keep records of the work we perform […]
Recording the Story
Automotive technicians fix cars. That’s what they do. They take a machine that is not functioning properly, find out the reason and repair the problem. Sometimes it is simple and only takes a few minutes. More often though, it is complex and takes a bit of time. Technicians are highly skilled individuals. Not everyone can […]
Speaking with Confidence in Work and in Life (Part 2)
Let’s pick up with Brian M.’s blog from The Art of Charm on the subject of speaking skills. Speaking without tension That low, dominant tone that makes you sound confident comes about naturally when you release the tension in your voice. The muscles in your shoulders, neck, jaw and throat all affect your voice tone […]
Speaking with Confidence in Work and in Life (Part 1)
Speaking is a main method of communicating. Whether in business relationships or personal relationships speaking in a manner that effectively gets your message to your hearer(s) is an important skill to possess. The skills for speaking effectively are necessary both when we are speaking to someone on the telephone or speaking to them face-to-face. The […]